TexAu DesktopHelp Center

Send us the details of a failed run

Updated 18 October 2026 · 1 min read

When a run fails, these details help support find the problem fast.

Before you write to us#

  1. Make sure that the account is still connected. If the app asks you to connect again, capture the session again with the browser extension.
  2. Make sure that a default export folder is set. Read Download, install, and activate TexAu Desktop.
  3. Run the automation again with one input.

What to send#

Email support@texau.com from the email on your license. Include:

  • The name of the automation.
  • The exact error message from the app.
  • The input that failed, for example the profile URL or the search URL.
  • The date and time of the run.
  • Your app version.
  • Your computer: Windows or Mac.
  • Your license tier.
  • A screenshot of the error.

Take a screenshot#

  • Windows: press Windows key + Shift + S, then select the area.
  • Mac: press Command + Shift + 4, then select the area.

Before you send a screenshot, cover any passwords, license keys, or private messages.

What not to send#

  • Your license key.
  • Your passwords.
  • Cookies, session data, or the pairing token from "Settings".

Last verified: 2026-10-18